• Keeping the Human Touch in the Age of Technology

    Posted on Oct 17, 2018

    In today’s rapidly-advancing technological age, we get everything we need using our thumbs, forefingers, and our smart phones. We no longer need to call to order a pizza, make any kind of reservation, or even pay a bill. We can buy almost all our household needs through a few clicks on Amazon and have them delivered, sometimes even faster than if we went to a store ourselves. The Irreplaceable Human Touch At least today we can safely say we still need a person to valet park our cars, or carry our bags, but what about the future? With all this talk of self-driving automated cars, are we g...

  • Citizens Insider: Jeff Lane

    Posted on Oct 12, 2018

    After his early parking career with Ameripark and gaining 16 years of experience in the industry, Jeff Lane has returned to the AmeriPark family. Jeff has worked in many places including New Orleans and Boston and is now located in Houston. In his current role as a Senior Operations Manager at The Galleria, Jeff claims that his favorite aspect of AmeriPark is the company culture. Jeff’s accomplishments are a result of his hard work, dedication, and communication with clients. According to Jeff, it’s “finding ways to deliver a little lagniappe, a little something extra,” to his client, a practi...

  • Healing Healthcare with Parking

    Posted on Oct 08, 2018

    Healing Healthcare with Parking A recent report from Morgan Stanley stated that 15% of US hospitals have weak financial metrics or are at risk of potential closure. To determine this, Morgan Stanley analyzed data from roughly 6,000 hospitals, citing weaknesses based on margins before interest, occupancy, and revenue. The struggle to merge accessibility with quality care has forced health systems to look at expansion into outside markets as a way to reach more users. As competition for patients and access rises, hospital operators must focus on the needs of the patient by providing a seam...

  • Citizens Insider: Alexandria Brown

    Posted on Oct 02, 2018

    Atlanta Assistant Manager Alexandria Brown has been a Lanier rock star for 3 years now. Currently working with Brock Evans, CPP, Senior Operations Manager, at Buckhead Plaza, Alexandria’s favorite part of her job is being able to see the day to day live operations. Supervisor Brock Evans has raving reviews about Alexandria, stating that she “has been a tremendous asset to our operations at Buckhead Plaza. She brought a wealth of knowledge from her previous location and quickly became an expert on all of our systems and processes.” Alex has been and continues to be a proactive employ...

  • Citizens Insider: Gezhagne Desalegn

    Posted on Sep 25, 2018

    This week’s Citizens Insider features an outstanding, long-time member of the Citizens family, Gezhagne “Gee” Desalegn. Gee has been with Lanier for 15 years. He currently works as a cashier at the 3344 Peachtree location, serving local parkers with his enthusiastic spirit.    Lanier’s teamwork-centric environment is Gee’s favorite aspect of his job. He enjoys making connections with coworkers and parkers, striving to leave a positive and lasting impression on everyone he meets. Gee will tell you that customer service is what led him to success, and supervisors Georgiana Jackson and Dust...

  • Beyond Public Parking Management 101

    Posted on Sep 19, 2018

    BEYOND PUBLIC PARKING MANAGEMENT 101 Creating a positive “parking experience” in today’s public-sector environment requires more than just the tactics of Parking Management 101. It means Driving Success! We must connect the dots, be fully accountable, and operate using a variety of best practices and protocol; not to forget passion! This dynamic approach enables parking professionals, whether working in public or private-sector capacities, to deliver seamless, transparent and accountable parking operations that are anything but status quo. TOTAL ACCOUNTABILITY Today’s public-sector parking man...

  • Citizens Insider: Cierra Stephens

    Posted on Sep 18, 2018

    Four short months ago, Talent Acquisition Manager Annie Cole welcomed Cierra Stephens to the recruitment team. In her short time here, Cierra has already grown to love her key role in helping people find employment and providing candidates the opportunity to grow with the company. She enjoys being a part of a growing company with plentiful opportunities across the country, and, in turn, sharing those opportunities with future employees.  Cierra has already accomplished so much, and as Annie would tell you, “Cierra’s drive, willingness to go above and beyond, and her passion for learning ...

  • Citizens Insider: Reuben Williams

    Posted on Sep 11, 2018

    Reuben Williams is a long-time Atlanta shuttle driver, serving Hartsfield-Jackson Atlanta International Airport for several years before joining our team. When the airport made the shift from shuttles to commuter trains, Reuben wanted to be sure he was able to use everything he learned about route deadlines, customer service, and navigating traffic patterns at his next job. And, luckily, Reuben made his way to Lanier! A customer-focused employee with a wealth of knowledge regarding shuttle operations, Reuben has been with us for five years, and now operates the Emory Healthcare shuttle r...

  • The Changing Workforce

    Posted on Sep 10, 2018

    Congratulations to our Chief Human Resources Officer, Tracy Kalteux, for her featured article in the September issue of the National Parking Association’s Parking Magazine. “There is a revolution going on, and most of us are barely aware of it. In the world we are creating, we are going to quickly see more things that look like science fiction and fewer things that look like jobs.” Read more of Tracy’s article here:{%22issue_id%22:522859,%22page%22:56} #love2park  #NPA

  • Data Trend Analysis in Parking

    Posted on Sep 05, 2018

    Data Trend Analysis in Parking As a finance executive, I often ask myself, how do I make sense of all the trends and different delivery models presented to me? Starting in the 1990's, companies began to invest in business intelligence, which evolved into big data (previously companies had mainframes and AS400s crunching data). Questions arose as to how to gather data and information: customer service surveys, website cookies, applications, social media–an ever-expanding list of methods and opportunities. As a company–and more specifically a finance department–our bottom line is not net income....